The following terms and conditions apply to and govern all contracts between GDB Trading cc t/a LiteSource ("The Company") and the "Purchaser". If the Purchaser has submitted a buying order to us, then by accepting such order, the Company undertakes to supply the goods specified in the online order on the terms and conditions set out herein, which shall override and exclude any terms and conditions proposed by the Purchaser. The agreement of sale between the Company and the Purchaser is the entire contract, and there are no representations, warranties, undertakings, or promises of any nature that have been made by the Company, our directors, employees, or agents.
1. General
1.1. Online Registration: Registration as a purchaser on the website is free and does not oblige you to purchase anything. You must register with us before placing your first order online.
1.2. Acceptance of Terms: Registration and/or use of the Company website constitutes your acceptance and agreement to be bound by the terms of the website. To register, you will be required to provide certain personal information protected by the Company Privacy Policy, available as a separate download on the website. When registering, you will need to provide an email address and password, which will be used as your username and password for the website. Please keep your password private as the Company accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.
1.3. Product Images and Representation: We have made every effort to display the products on the website as accurately as possible, including images, features, and descriptions. However, please note that the actual colours you see may vary depending on your computer's monitor, lighting conditions during photography, and variations in batches from suppliers.
2. Product Availability, Delivery, and Pricing
2.1. Product Availability and Delivery: The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within areas as determined by the Company. However, international deliveries can be arranged at an additional fee. It is the responsibility of the Purchaser to ensure the delivery address, including the suburb and postal code, is correct. While we strive to deliver on the promised date, the Company will not be liable for the consequences of delivery delays from suppliers and/or delivery companies, especially for international shipments. Please also read the Delivery and Returns policy available here: https://litesource.co.za/content/1-delivery-and-returns
Please note that international deliveries may be subject to customs duties, taxes, and other import fees imposed by the destination country. These additional charges are the responsibility of the Purchaser and are not included in the product price or shipping fees. The Purchaser is advised to check with the relevant customs authorities in their country for information on any potential additional costs.
2.2. Pricing: All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day they are viewed. The Company reserves the right to discontinue or change pricing or specifications of products and services offered on the Website without prior notice.
2.3. Product Stock and Pricing Errors: The Company cannot guarantee the availability of stock but will endeavour to source stock where possible to fulfil your order. In the event of an inadvertent and obvious error in the price, product or service description, images, or any other relevant content, the Company is not obliged to provide you with the affected product. We will make every effort to contact you to alert you of the error. If the purchase is cancelled due to such an error, a full refund will be provided.
3. Disclaimer: Fit for Purpose
3.1 The customer acknowledges and agrees that it is their sole responsibility to determine whether the purchased product or service is suitable for their intended use. We recommend that customers thoroughly evaluate their requirements and assess whether the product aligns with their specific needs.
3.2 While we strive to provide accurate information and quality products, the customer should exercise due diligence in verifying that the purchase meets their expectations. Any reliance on our expertise or judgment regarding suitability for a particular purpose is at the customer’s discretion.
3.3 By proceeding with the purchase, the customer accepts this responsibility and agrees to make an informed decision based on their unique circumstances.
4. Cancellation, Returns, and Warranty
4.1. Order Cancellation: If you would like to cancel an order, please contact LiteSource customer service before shipping. Once shipped, orders cannot be cancelled.
4.2. Returns: Goods supplied in accordance with the purchaser's order cannot be accepted for return without our consent. Returns are at the expense of the purchaser, and any handling or delivery fees charged by our suppliers, as well as handling fees or delivery fees charged by LiteSource, will be deducted from the refund amount. Please also read the Delivery and Returns policy available here: https://litesource.co.za/content/1-delivery-and-returns
4.3 The purchaser is responsible for arranging the return shipment and ensuring that the returned goods are securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking and insurance for the return. LiteSource will not be held liable for any damage or loss that occurs during the return shipment.
4.4 Refunds for returned items will be processed once the returned goods are received, inspected, and determined to be in their original condition. Please allow for a reasonable processing time for the refund to be issued.
4.5. Warranty: We provide a warranty for products based on the distributor or manufacturer's terms and conditions. Warranty repairs or replacements are at the discretion of the distributor or manufacturer. Please refer to the specific product's warranty information for details. Where such information is not available online please request it from us in writing.
5. Exclusion of Liability and Force Majeure
5.1. Exclusion of Liability: Neither the Company nor any of its officials and employees shall be liable for any loss or damage (including, but not limited to, loss of profit, penalties, consequential damages) suffered by the Purchaser arising from any cause whatsoever in connection with any goods supplied, work done by us, or the use of such goods or work, whether resulting from breach of contract, negligence, or any other cause.
5.2. Force Majeure: The Company shall not be liable for any failure or delay in the performance of any obligation as a result of strikes, lockouts, trade disputes, breakdown of plant, accidents, pandemics, or any other cause beyond our reasonable control.
By using our website and purchasing products from us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
