Privacy and Cookie Policy

Effective date: 2023-06-08

Introduction

1.1. LiteSource ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookie Policy explains how we obtain, use, and disclose your personal data in accordance with the requirements of the Protection of Personal Information Act ("POPIA").

1.2. Definition of personal information: According to POPIA, "personal information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. This includes names, surnames, business or company names, all addresses (business, residential, postal, and email), and contractual information.

Information We Collect

2.1. We collect information from our customers and clients, primarily through customer registration on our website, as well as through email and telephone communication. This information may include personal information and is stored electronically and/or in hard copy format. We retain information for legal purposes where necessary.

2.2. Credit card details are never saved on our server. All payment information is sent directly to our online banking platforms (Yoco and Ozow). We receive only a confirmation of payment success or failure.

Use of Information

3.1. We use the collected information for the following purposes: a) To communicate product information, prices, and provide quotations. b) To update you regarding our products and company through email or telephone communication. c) To manage your account and provide access to our services. d) To respond to your requests, including technical inquiries and orders. e) To confirm your identity as an authorized customer representative. f) For the detection and prevention of fraud, crime, money laundering, or other malpractice. g) For audit and record-keeping purposes. h) In connection with legal proceedings.

Disclosure of Information

4.1. We may disclose your personal information to our service providers, such as courier companies or sales representatives involved in the delivery of our products or services to you.

4.2. We may also disclose your information: a) Where we have a duty or a right to disclose in terms of the law. b) Where we believe it is necessary to protect our rights.

Information Security

5.1. We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorized access and use of personal information. We continuously review our security controls and processes to ensure the security of your personal information.

6.1. We use cookies to personalize our service, make communication more relevant to individual customers, provide access to subscription-only pages, and improve functionality such as temporarily remembering previously viewed products.

6.2. We use third-party cookies for analytics and fraud prevention. These third-party cookies may have access to personal information. Companies like Google, Facebook and Instagram may also use cookies to provide personalized advertising, and their privacy policies will apply in those instances.

6.3. By accessing our website, you agree to the use of cookies for the purposes mentioned above.

Access to Information

7.1. You have the right to request a copy of the personal information we hold about you. You can do this by logging into your account, selecting GDPR-Personal Data, and downloading it as a PDF or .CSV file.

Correction of Information

8.1. You have the right to modify all the personal information found in the "My Account" page after logging into your account.

8.2. For any other requests related to the rectification and/or deletion of your personal data, please contact us through our contact page. We will review your request and respond as soon as possible.

Changes to the Privacy and Cookie Policy

9.1. We reserve the right to modify or update this Privacy and Cookie Policy from time to time. Any changes will be effective upon posting the revised version on our website.

If you have any questions or concerns about our Privacy and Cookie Policy or the handling of your personal information, please contact us at:

LiteSource Email: sales@litesource.co.za
Phone: 011 704-0360

By accessing our website and providing us with your personal information, you agree to the collection, use, and disclosure as outlined in this Privacy and Cookie Policy.